1. Delivery Areas
- We deliver audio guestbooks to any address within the UK.
2. Delivery Time Frame
- When you book, we give you provisional delivery and collection dates based on your event date. Your phone typically arrives a few days before your event.
- You can view and change your delivery and collection dates at any time from your online portal.
3. Delivery Charges
- Delivery and collection are free of charge.
4. Returns Process
- We arrange free collection from a UK address on your collection date, shortly after the event. Simply pack the phone in its original packaging.
5. Return Shipping
- Return shipping is handled and paid for by Audio Guest.
6. Your Messages
- Within 24 hours of us receiving the phone back, your messages are uploaded to your online portal and we email you to let you know they’re ready.
7. Condition of Returned Items
- Audio guestbooks must be returned in good condition. Customers are responsible for any damage or loss not caused by the postal company, incurring a fee of £199.