Terms & Conditions

1. Eligibility

Customers must be at least 18 years old to place a booking with Audio Guest.

2. Rental Period

The standard rental includes delivery approximately three working days before the event and collection approximately two working days after the event from a UK mainland address.

The rental period ends on the scheduled collection date unless otherwise agreed in writing.

3. Customer Responsibilities

The customer agrees to:

  • Keep the equipment in a safe and secure location throughout the rental period.

  • Use the equipment only as instructed.

  • Repack the equipment using the original packaging provided.

  • Ensure the parcel is fully packaged, sealed and ready for collection on the agreed collection date.

  • Make the parcel accessible to the courier during the agreed collection day.

  • Notify Audio Guest as soon as possible if collection arrangements need to be changed.

4. Missed Collections

If the courier is unable to collect the parcel because:

  • the parcel is not packaged,

  • the parcel is not available,

  • nobody makes the parcel accessible,

  • the customer is unavailable where required, or

  • the collection fails due to customer error,

Audio Guest reserves the right to charge a £15 administration fee plus any additional courier charges incurred for each failed collection attempt.

If multiple collection attempts are required, these charges may accumulate.

5. Failure to Return Equipment

If the equipment has not been returned within 7 days of the scheduled collection date and no alternative arrangements have been agreed, Audio Guest reserves the right to invoice the customer £199, representing the replacement value of the equipment.

This charge does not limit Audio Guest’s right to recover the equipment.

6. Damage or Loss

The customer is responsible for any loss, theft or damage to the equipment while it is in their possession, excluding damage or loss caused directly by the courier.

Where equipment is lost, stolen or damaged beyond economical repair, a replacement charge of £199 will apply.

7. Payment

Full payment is required at the time of booking. Payment may be made using an accepted debit card, credit card or Klarna.

8. Cancellations

Bookings may be cancelled up to 14 days before the event for a full refund.

Cancellations made within 14 days of the event are non-refundable unless otherwise agreed by Audio Guest.

9. Recordings

Customers are responsible for ensuring the equipment is operated in accordance with the supplied instructions.

Audio Guest cannot accept responsibility for lost or incomplete recordings where this results from customer misuse, accidental deletion, power loss, incorrect setup or other factors outside our control.

If the equipment suffers a verified technical fault that prevents normal operation, Audio Guest will provide a full refund of the rental fee. This shall be the customer’s sole remedy.

10. Liability

Audio Guest’s liability shall be limited to the amount paid for the rental, except where liability cannot legally be excluded.

Audio Guest shall not be liable for indirect or consequential losses arising from the use of the equipment.

11. Agreement

By placing a booking, the customer confirms they have read, understood and agree to these Terms & Conditions.

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