Frequently asked questions

An audio guest book is a unique and fun way to capture messages from your guests during events like weddings, parties, or corporate gatherings. Guests pick up a retro-style phone, listen to your pre-recorded greeting, and leave a heartfelt message. These messages are recorded and sent to you as audio files after the event, creating a lasting keepsake of your special day.

Guests pick up the phone, hear your pre-recorded greeting, leave their message and then hang up.

Setting up your audio guest book is simple and straightforward. Each phone comes with an easy-to-follow instruction manual. You can either pre-record a greeting directly on the phone or upload one via your computer. Once the greeting is set, place the phone in an accessible location for your guests.

Audio guest books are perfect for weddings, birthdays, anniversaries, baby showers, corporate events, and any celebration where you want to preserve special memories.

No, our phones do not require Wi-Fi. Every phone has a built-in rechargeable battery that lasts the whole event (charging cable included), or you can plug it into a power outlet if preferred.

There is no limit to the length of individual messages.

There is no time limit on individual messages, and the phone can store hundreds of hours of recordings on its 32GB SD card.

Within 24 hours of us receiving the phone back, every message is uploaded to your online portal and we’ll send you an email letting you know they’re ready to listen to, download and share.

We send your messages raw, exactly as your guests recorded them. If you’d like, we offer complimentary audio enhancement on request, right up to studio quality. Simply request it from your portal.

On the checkout page we also offer an upgrade of a personalised, engraved box & USB for just £19.95, with all of your guests’ messages uploaded. This is posted to you, first class, 24 hours after we receive your phone back.

Yes! You can personalise the greeting your guests hear when they pick up the phone. Additionally, we provide a free standard sign to encourage guests to leave messages, with optional upgrades for a more customized sign.

Returning the phone is easy! We arrange a free collection from your chosen UK address on your collection date, which you can view and change in your online portal. Simply use the original packaging for safe transport.

No problem. You can request new delivery and collection dates at any time from your online portal. If your event date itself changes, contact us as soon as possible and we’ll do our best to accommodate your new date.

Yes! Delivery and collection are completely free within the UK.

When you book, we’ll give you provisional delivery and collection dates based on your event date. If your plans change, you can update these at any time from your online portal.

Of course! Visit our website to listen to sample recordings from previous events. This will give you a clear idea of the sound quality and the type of messages you can expect.

We understand accidents happen! If the phone is damaged, please contact us immediately. In most cases, minor issues are covered under our hire agreement, but major damage may incur additional charges.

We recommend booking as early as possible to ensure availability, especially during peak wedding and event seasons.

When you book, we’ll give you provisional delivery and collection dates based on your event date. If your plans change, you can update these at any time from your online portal.

Absolutely! Download your messages from your online portal and they’re yours to keep forever. If you choose the USB keepsake upgrade, you’ll also receive a beautifully packaged physical copy of your recordings.

Our friendly team is always here to assist you. Feel free to contact us via email, phone, or our website, and we’ll be happy to help.

Simply lift the handset to start recording - the camera and microphone activate automatically. Guests will see your personalised greeting, then record their message. Once done, they hang up, and the video is saved. It’s that easy.

When you book, we’ll give you provisional delivery and collection dates based on your event date, sent using Royal Mail Tracked 24. If your plans change, you can update these at any time from your online portal. Delivery is included in the price.

We deliver nationwide across the UK - including England, Scotland, Wales, and Northern Ireland. Delivery and return collection are both included in the price.

Yes, we arrange free collection after your event. Just use the same box. Your collection date, tracking and instructions are all in your online portal, where you can also change your dates or delivery address before dispatch.

The built-in 32GB memory holds up to 8 hours of HD video, more than enough for even the biggest celebration. Our vintage option offers expandable storage if needed.

You’ll receive the video guest book fully charged, with a charging cable, easy-to-follow instructions, and a free sign to encourage guests to leave a message.

No setup required. Everything arrives ready to use - just hold the button to set your greeting, then lift the handset to record. It’s completely user-friendly for you and your guests.

Yes! You can personalise your video book album with gold lettering on the cover. It’s a beautiful keepsake and makes a perfect gift.

You’ll receive your full digital gallery within 24 hours of us receiving the video guest book back. If you’ve upgraded to the physical video book, it will be posted within 24 hours. For montage edits, a preview is sent within 3–5 working days, with delivery upon approval.

Absolutely. You can send in additional clips from phones, cameras, or social media - and we’ll professionally edit them into your highlight film with your chosen music.

Not at all! Our video guest books are perfect for weddings, birthdays, anniversaries, baby showers, corporate events, memorials, and more.